Shipping policy

Shipping Policy for Digital Products

At SILVER9 LLC, we aim to provide a seamless and efficient digital delivery experience. This Shipping Policy outlines how digital products, such as diet plans and related services, are processed and delivered through our website, www.silvereats.com.

Delivery Process for Digital Products

  • Delivery Method: All digital products are delivered via email. After completing your purchase, you will receive a delivery email containing your product, along with any instructions, resources, or access details.

  • Delivery Confirmation: You’ll receive an order confirmation email shortly after purchase, followed by a second email with your digital product.

  • Email Contents: This includes download links (if applicable), step-by-step usage instructions, and support contact details.

Shipping Range

  • We deliver digital products worldwide.

Shipping Costs

  • Free Delivery: All digital products are delivered electronically at no cost.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday).

  • Order Confirmation: Expect a confirmation email within 1 business day of placing your order.

  • Weekend Orders: Orders placed on Saturday or Sunday will be processed the following business day.

Estimated Delivery Time

  • Most digital products are delivered within 24 hours after processing.

  • If there are any delays (e.g., payment verification), we’ll notify you via email.

Tracking Information

  • Tracking: Since digital products are sent via email, tracking numbers do not apply.

  • Delivery Email: You will receive detailed instructions and links in your delivery email.

  • Need Help? If you haven’t received your product, please contact us at info@silvereats.com.

Missing or Incorrect Items

  • Report Issues: Didn’t receive your digital product, or received the wrong one? Email info@silvereats.com as soon as possible.

  • Resolution: We’ll investigate the issue and either resend the product or issue a refund.

Returns & Refunds

  • Returns: As digital products are delivered electronically, returns are not accepted unless there’s an issue with the product or delivery.

  • Refunds: Approved refunds will be issued within 7 business days to the original payment method.

  • Eligible Refund Conditions:

    • Defective digital product

    • Wrong product delivered

    • Product not as described

Business Information

Store Name: Silver Eats
Company Name: SILVER9 LLC
Business Address: 300 Creek View Rd, Ste 209, Newark, DE 19711
Email: info@silvereats.com

Operating Hours

Monday to Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed
Customer Support Response Time: Within 24 hours