Refund & Return poliy

Refund Policy

Scope and Intent

This Return and Refund Policy applies to all digital product purchases made through the SILVER9 LLC website (www.silvereats.com), including diet plans and related services.

Contact Information

If you have questions regarding returns or refunds, please reach out to us:
📧 Email: info@silvereats.com

Return Window

Customers in the U.S. may cancel their purchase of digital products within 30 days of the delivery date, without providing a reason.

Return Instructions

  • Return Notification: To initiate a return, email info@silvereats.com with your order number and reason for the return.

  • Return Authorization: Once your request is reviewed, we will send return instructions and process a refund if applicable.

Return Costs

  • Defective Digital Products: No charge for returning defective items.

  • Change of Mind: Refunds for non-defective returns will be issued minus any applicable processing fees.

Specific Return & Refund Conditions

  • Change of Mind: Unused, undamaged digital products can be returned within 30 days of purchase, if they remain in their original condition.

  • Defective Products: If you receive a defective product, contact us immediately for a refund or replacement.

  • Incorrect Product: Received the wrong digital product? Let us know — we’ll arrange a replacement or refund.

  • Product Not Received: If you did not receive your product, please contact us. If we cannot resolve the issue, we will issue a full refund or replacement.

Exchanges

Exchanges are available for:

  • Defective digital products

  • Incorrect product received

Please contact customer service for help with exchanges.

Damaged or Defective Goods

If your digital product is defective or corrupted, notify us within 48 hours of receipt. Include a description or screenshot of the issue. Upon review, we will issue a replacement or refund.

Non-Damaged Goods

Changed your mind? You may return unused, undamaged digital products within 30 days of purchase.

Timelines

  • Return Request Period: Within 30 days of receiving the product

  • Refund Processing Time: Within 7 business days after approval

  • Refund Method: Original payment method

Exceptions (Non-Returnable Items)

We do not accept returns for:

  • Custom or personalized diet plans

  • Digital products that have been accessed or downloaded

  • Hygiene-related items (e.g., meal prep tools) if opened or used

Business Information

Store Name: Silver Eats
Company Name: SILVER9 LLC
Business Address: 300 Creek View Rd, Ste 209, Newark, DE 19711
Email: info@silvereats.com

Operating Hours

Monday to Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed
Average Response Time: Within 24 hours